1. Introduction and Scope
This Privacy Policy explains how tsars handles personal information for users residing in the Philippines. It covers all data collected through our website and mobile application.
This policy does not apply to third-party websites. If you click a link that takes you away from our platform, we are not responsible for the privacy practices of those external sites.
2. Personal Information We Collect
Account and Identity Data
We collect information provided during registration to establish your identity and manage your account access.
Verification Documents
To comply with KYC (Know Your Customer) requirements, we may collect government-issued IDs to verify your age and residency in the Philippines.
Payment Data
Information necessary to process deposits and withdrawals, including payment method details, handled securely through our partner payment providers.
Gaming and Technical Data
Logs of your gaming activity, transaction history, IP address, browser type, and device identifiers to ensure fair play and technical stability.
Support Communication
Records of correspondence when you contact our support team for assistance.
3. How We Collect Data
We gather information through three primary channels:
- Directly from you: Information you enter during registration, deposit, or identity verification.
- Automatically: Technical data collected via cookies and server logs while you navigate the site.
- Partner Providers: Data shared by payment processors or verification services to confirm the validity of transactions and identities.
4. Why We Use Data
Your data is used for the following essential purposes:
- Account Management: Creating and maintaining your profile and login credentials.
- Financial Processing: Managing deposits and withdrawals in ₱.
- Security: Verifying age, preventing multi-accounting, and detecting fraudulent activity.
- Personalization: Tailoring the gaming experience and content based on your preferences.
- Legal Compliance: Meeting obligations set by regulatory agencies governing gambling in the Philippines.
- Marketing: Sending promotional offers only if you have provided explicit consent.
5. When We Share Data
We do not sell your personal data to third parties. Data is shared only under the following circumstances:
- Service Providers: With technical partners, payment processors, and identity verification services necessary to operate the platform.
- Legal Obligations: When required to do so by law, court order, or authorized regulatory bodies in the Philippines.
6. How We Protect Data
We implement robust technical and organizational measures to keep your data safe:
- Encryption: Use of industry-standard encryption for data in transit.
- Access Control: Strict internal protocols limiting data access to authorized personnel only.
- Isolation: Payment data is handled in isolated environments to reduce risk.
- Monitoring: Continuous monitoring of systems to detect and prevent unauthorized access.
7. Cookies and Tracking
We use cookies to enhance your experience and maintain session security. For a detailed explanation of how we use tracking technologies, please visit our Cookie Policy.
8. Your Rights
You have several rights regarding your personal data, including:
- The right to access the data we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of your data (where legally permissible).
- The right to withdraw consent for marketing communications.
To exercise these rights, please contact our support team via the channels available on this site. Note that some data must be retained even after account closure to satisfy anti-money laundering (AML) and gambling regulations.
9. How Long We Retain Data
We retain your personal information for as long as your account remains active. After account closure, we continue to store specific data for the timeframe required by applicable law in the Philippines to comply with legal and regulatory obligations.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will terminate the account immediately. Parents or guardians who believe a minor has registered may report this through our support channel.
11. Cross-Border Transfers
Some of our technical and payment providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly.
13. Contact Us
If you have any questions or concerns regarding your privacy, please reach out to us through our official support channels.
Visit Support Center